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articles:context_of_the_organization [2019/08/10 16:19]
rrandall [Context of the Organization... and "Interested Parties"]
articles:context_of_the_organization [2019/10/26 17:17] (current)
rrandall
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 ====== Context of the Organization... and "​Interested Parties"​ ====== ====== Context of the Organization... and "​Interested Parties"​ ======
  
-Context of the Organization... and "​Interested Parties"​ involve ​some of the more interesting requirements in ISO 9001:2015 & AS 9100:2016 because this section involves socio-politically driven requirements. Few people recognize ​appreciate ​that interpretation ​of these requirements is "​country dependent"​.+While poorly described in ISO 9001:2015 & AS 9100:2016, the "Context of the Organization"... and "​Interested Parties" ​actually ​involve //cultural relativism//​. Cultural relativism is the idea that a person'​s beliefs, values, and practices should be understood based on that person'​s own culture, rather than be judged against the criteria ​of another.
  
-When reading ​ISO 9001:2015, sec4.2 “Understanding the needs and expectations of interested parties”the interpretation ​varies depending upon whether ​the country ​is communist, socialist (i.e., closed or restricted economies) or a free society with a free market economy.+This means that interpretation of the requirements of ISO 9001:​2015 ​& AS 9100:2016 changes when crossing cultural boundariesOr, stated another way, interpretation ​of the requirements of ISO 9001:2015 & AS 9100:​2016 ​is "​country dependent"​.
  
-This accounts for the following definition being completely incongruent with businesses operating in a free society with a free-market economy (the “Example” ​having been added by TC 176).+This is why there are 2 separate "​official"​ interpretations for ISO 9001:​2015... one from ISO, and another from each country (where determined by that country to be necessary). For example: 
 +  - [[https://​committee.iso.org/​files/​live/​sites/​tc176sc2/​files/​documents/​Interpretations/​ISO9001_2015_Approved_Interpretations.doc|Official ISO 9001:2015 Interpretations from ISO TC/​176/​SC2]] 
 +  - [[https://​asq.org/​quality-resources/​iso-9001/​us-tc176|US TC 176 - TG22 - Interpretations]] 
 + 
 +Unfortunately,​ this allows for different countries to effectively [[articles:​re-writing_iso_9001_through_interpretation|edit (i.e., re-write) ISO 9001:2015]] through their "​official"​ interpretations. 
 + 
 +And there is a 3rd official "​clarifications"​ (i.e., interpretations) document from IAQG for AS 9100: [[https://​www.sae.org/​iaqg/​projects/​9100-2016_clarification_table.pdf|"​IAQG AS 9100:2016 Series Clarifications"​]] 
 + 
 +When reading ISO 9001:2015 & AS 9100:2016, sec. 4.2 “Understanding the needs and expectations of interested parties”, the interpretation varies depending upon whether the country is communist, socialist (i.e., closed or restricted economies) or a free society with a free market economy. 
 + 
 +This accounts for the following definition being completely incongruent with businesses operating in a free society with a free-market economy (the “Example” ​immediately below the definition was added by TC 176 to the definition provided in "​ISO/​IEC Directives, Part 1, Consolidated ISO Supplement - Procedures specific to ISO" (Fifth edition, 2014), Annex SL).
  
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 +In China, where more than ⅓ of all ISO 9001:2015 certifications have been issued, the “Context of the Organization” and its relationship with “Interested Parties / Stakeholders” has a very different meaning than in the USA!
  
-Fortunately,​ ISO 9001:2015, sec. 4.2b, effectively re-defines an “interested party” ​(relevant ​to the quality management system) as a “party” invoking **quality-related requirements**. \\+{{ :​articles:​china-i_m_a_stakeholder.jpg?​nolink |}} 
 + 
 +Fortunately,​ ISO 9001:2015, sec. 4.2b, effectively re-defines an “interested party” ​through __limiting__ them to a “party” invoking **quality-related requirements**, as shown below: \\ 
 + 
 + 
 +//4.2 Understanding the Needs and Expectations of Interested Parties \\ 
 +Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements,​ the organization shall determine: \\ 
 +a. the interested parties that are **relevant to the quality management system**; \\ 
 +b. the requirements of these interested parties that are **relevant to the quality management system**. \\ 
 +The organization shall monitor and review information about these interested parties and their relevant requirements.// \\
 \\ \\
-Also, ISO 9001:2015, Annex A.3 states: \\+ISO 9001:2015, Annex A.3 further clarifies this limitation stating: \\
 “//There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.//​”\\ “//There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.//​”\\
 \\ \\
-ISO 9001:2015, Annex A.3 makes this "//​requirement//"​ extremely simple for an organization to comply with... because ​whatever the organization decides, that'​s ​"what" ​is required.+Consequently, ​ISO 9001:2015, Annex A.3 makes this "//​requirement//"​ extremely simple for an organization to comply with... because ​it empowers __the organization__ to decide which requirements from an "interested party" ​are applicable to its quality management system.
 \\ \\
- 
 ===== Additional AS 9100:2016 (Rev. D) Requirement ===== ===== Additional AS 9100:2016 (Rev. D) Requirement =====
  
-Unlike ISO 9001:2015, AS 9100:2016 (Rev. D) requires "the organization"​ to document a general description"​ of the interested parties. \\+Unlike ISO 9001:​2015 ​(which __does not__ require a document identifying "​interested parties"​), AS 9100:2016 (Rev. D) requires "the organization"​ to document a "general description"​ of the interested parties. \\ 
 + 
 +AS 9100:2016, sec. 4.4.2 states: \\ 
 +//The organization shall establish and maintain documented information that includes: \\ 
 +− a general description of relevant interested parties (see 4.2 a);// 
 + 
 + 
 +This requirement is typically interpreted as the "​general description"​ consisting of the identity of the "​interested party" and their requirements (Ref. AS 9100:2016, sec. 4.2).
  
 An example of "​Interested Parties"​ for a defense contractor might include: An example of "​Interested Parties"​ for a defense contractor might include: