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articles:how_to_appeal_nonconformance [2020/05/19 09:43] – [How to Appeal a Non-conformance] rrandallarticles:how_to_appeal_nonconformance [2020/05/19 09:46] – [Preparing for an Appeal] rrandall
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 ===== Preparing for an Appeal ===== ===== Preparing for an Appeal =====
  
-Every accredited CB is required to have an appeals process (as specified in ISO 17021-1:2015, section. 9.7, "Appeals"). However, they’re not required to post their appeals process on their web site or make it easy to find. You may need to phone or e-mail your registrar to appeal an invalid nonconformity.+Every accredited CB is required to have an appeals process (as specified in ISO 17021-1:2015, section. 9.7, "Appeals"). However, they’re not required to post their appeals process on their web site or make it easy to find. You may need to phone or e-mail your CB to appeal an invalid nonconformity.
  
 ISO 17021-1:2015 states: ISO 17021-1:2015 states:
 <blockquote>9.7.4 The appeals-handling process shall include at least the following elements and methods: \\ <blockquote>9.7.4 The appeals-handling process shall include at least the following elements and methods: \\
-a) an outline ofthe process for receiving, validating and investigating the appeal, and for deciding what+a) an outline of the process for receiving, validating and investigating the appeal, and for deciding what
 actions need to be taken in response to it, taking into account the results of previous similar appeals; \\ actions need to be taken in response to it, taking into account the results of previous similar appeals; \\
 b) tracking and recording appeals, including actions undertaken to resolve them; \\ b) tracking and recording appeals, including actions undertaken to resolve them; \\