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articles:how_to_appeal_nonconformance [2020/05/19 09:46]
rrandall [Preparing for an Appeal]
articles:how_to_appeal_nonconformance [2020/05/19 09:46] (current)
rrandall [Preparing for an Appeal]
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 ISO 17021-1:​2015 states: ISO 17021-1:​2015 states:
 <​blockquote>​9.7.4 The appeals-handling process shall include at least the following elements and methods: \\ <​blockquote>​9.7.4 The appeals-handling process shall include at least the following elements and methods: \\
-a) an outline ​ofthe process for receiving, validating and investigating the appeal, and for deciding what+a) an outline ​of the process for receiving, validating and investigating the appeal, and for deciding what
 actions need to be taken in response to it, taking into account the results of previous similar appeals; \\ actions need to be taken in response to it, taking into account the results of previous similar appeals; \\
 b) tracking and recording appeals, including actions undertaken to resolve them; \\ b) tracking and recording appeals, including actions undertaken to resolve them; \\