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articles:supplier_quality_surveys [2020/09/24 14:24] – created rrandall | articles:supplier_quality_surveys [2023/11/22 14:22] (current) – rrandall | ||
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- | ====== Supplier Quality Surveys - You're probably doing it wrong ====== | + | ====== Supplier Quality Surveys - You're probably doing them wrong ====== |
I've seen a large number of Supplier Quality Surveys (e.g., " | I've seen a large number of Supplier Quality Surveys (e.g., " | ||
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Second, the VAST majority of these surveys ask questions regarding the existence of certain quality controls - and are completely worthless because the questions fail to address (1) the effectiveness of those controls, and (2) rarely require any records to be submitted supporting their effectiveness. | Second, the VAST majority of these surveys ask questions regarding the existence of certain quality controls - and are completely worthless because the questions fail to address (1) the effectiveness of those controls, and (2) rarely require any records to be submitted supporting their effectiveness. | ||
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+ | For example: | ||
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+ | ^ CORRECTIVE ACTION | ||
+ | |1 - Is a documented process(s) maintained for the implementation of corrective actions? | | | | ||
+ | |2 - Does the process provide for problem analysis and determination of root cause(s)? | | | | ||
+ | |3 - Are controls established to ensure that corrective actions taken are effective? | | | | ||
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+ | You may be thinking that the above appears perfectly fine... until you consider: \\ | ||
+ | - The " | ||
+ | - The process for " | ||
+ | - The " | ||
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+ | The point is that a " | ||
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+ | So how can you improve this simple form? | ||
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+ | A great step is to ask " | ||
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+ | <WRAP center round box 80%> | ||
+ | For Manufacturers: | ||
+ | What is your FPY (First-Pass Yield)? \\ | ||
+ | What is your product return rate? \\ | ||
+ | What is your average OTD (On-Time Delivery)? | ||
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+ | Please attach data supporting these metrics for the past 6 months. \\ | ||
+ | Also, attach details of any activities taking place to improve these metrics. | ||
+ | </ | ||
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+ | Suppose that two manufacturing suppliers met all of the detailed " | ||
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+ | Without having asked the above questions, these two suppliers would have “appeared” equal, when they clearly are not. | ||
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