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articles:whac-a-mole [2019/05/29 10:19]
rrandall [Corrective Action... and "Whac-A-Mole"]
articles:whac-a-mole [2019/05/29 10:21]
rrandall [Corrective Action... and "Whac-A-Mole"]
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 While "​Corrective Action"​ is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "​Common Cause" vs "​Special Cause" variation in a process. While "​Corrective Action"​ is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "​Common Cause" vs "​Special Cause" variation in a process.
  
-These concepts were first described by Walter A. Shewhart in his 1931 book, "//​Economic control of quality of manufactured produc//​t"​. And promoted by the Western Electric Company in its 1956 book, "//​Introduction to Statistical Quality Control handbook//"​ (1 ed.). Later, these concepts were popularized by W. Edwards Deming in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//"​. Unfortunately,​ there are still many quality professionals who remain oblivious to these concepts!+These concepts were first described by [[https://​en.wikipedia.org/​wiki/​Walter_A._Shewhart|Walter A. Shewhart]] in his 1931 book, "//​Economic control of quality of manufactured produc//​t"​. And promoted by the [[https://​en.wikipedia.org/​wiki/​Western_Electric|Western Electric Company]] in its 1956 book, "//​Introduction to Statistical Quality Control handbook//"​ (1 ed.). Later, these concepts were popularized by [[https://​en.wikipedia.org/​wiki/​W._Edwards_Deming|W. Edwards Deming]] in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//"​. Unfortunately,​ there are still many quality professionals who remain oblivious to these concepts!
 ===== Common Cause vs Special Cause Variation ===== ===== Common Cause vs Special Cause Variation =====