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articles:customer_satisfaction_a_fallacy [2022/05/09 09:51] – [Customer Satisfaction: Do customers "really" know what they want?] rrandall | articles:customer_satisfaction_a_fallacy [2023/04/28 10:50] (current) – [How meaningful are customer satisfaction levels?] rrandall | ||
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<WRAP center round info 80%> | <WRAP center round info 80%> | ||
- | According to one popular gun store owner, in 2020, the most popular handgun brand sold was a [[https:// | + | According to one popular gun store owner, in 2020 the most popular handgun brand sold was [[https:// |
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- | Experienced gun owners understand that in a defensive situation, the defender is always at a disadvantage by being forced into a reactive mode. And that survival may depend upon both decisions and actions that must be made within milliseconds. In order to reduce a few milliseconds from their reaction time, a defensive firearm owner will often opt for a handgun without a " | + | Experienced gun owners understand that in a defensive situation, the defender is always at a disadvantage by being forced into a reactive mode. And that survival may depend upon both decisions and actions that must be made within milliseconds. In order to reduce a few milliseconds from their reaction time, a defensive firearm owner will often opt for a handgun without a " |
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Do you ever tell your friends that something you purchased is " | Do you ever tell your friends that something you purchased is " | ||
- | Perhaps the most dangerous of all... have you ever realized that you had slipped into denial after convincing yourself that something substandard was " | + | Perhaps the most dangerous of all... have you ever realized that you had slipped into denial after convincing yourself that something substandard was " |
The vast majority of customer surveys will not differentiate how the above influences distort the data in customer surveys. | The vast majority of customer surveys will not differentiate how the above influences distort the data in customer surveys. |