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| articles:customer_satisfaction_a_fallacy [2022/05/09 09:56] – [Customer Satisfaction: Do customers "really" know what they want?] rrandall | articles:customer_satisfaction_a_fallacy [2023/04/28 10:50] (current) – [How meaningful are customer satisfaction levels?] rrandall | ||
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| Do you ever tell your friends that something you purchased is " | Do you ever tell your friends that something you purchased is " | ||
| - | Perhaps the most dangerous of all... have you ever realized that you had slipped into denial after convincing yourself that something substandard was " | + | Perhaps the most dangerous of all... have you ever realized that you had slipped into denial after convincing yourself that something substandard was " |
| The vast majority of customer surveys will not differentiate how the above influences distort the data in customer surveys. | The vast majority of customer surveys will not differentiate how the above influences distort the data in customer surveys. | ||
