Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
articles:how_to_appeal_nonconformance [2023/05/14 21:03] – [Diverging Opinions] rrandallarticles:how_to_appeal_nonconformance [2024/02/08 11:53] (current) – [Preparing for a Complaint or Appeal] rrandall
Line 1: Line 1:
-====== How to Appeal a Non-conformance ======+====== How to Appeal a Nonconformance ======
 {{keywords>How to Appeal a Nonconformance}} {{keywords>How to Appeal a Nonconformance}}
 A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/nebulous/vague requirements that promote subjective interpretation and inconsistent application.    A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/nebulous/vague requirements that promote subjective interpretation and inconsistent application.   
Line 28: Line 28:
    
 While AS9104/3 obviously doesn't mandate auditors to issue 1 nonconformity per audit day, the CB in question appears to have //mistakenly// interpreted the requirement that way. While AS9104/3 obviously doesn't mandate auditors to issue 1 nonconformity per audit day, the CB in question appears to have //mistakenly// interpreted the requirement that way.
 +
 +<WRAP center round info 80%>
 +You can also "appeal" the [[articles:classifying_nonconformities|classification of a nonconformity]]. For example, you can appeal for the reclassification of a "Major" nonconformity to a "Minor" nonconformity.
 +</WRAP>
  
 ===== Preparing for a Complaint or Appeal ===== ===== Preparing for a Complaint or Appeal =====
Line 47: Line 51:
 | [[https://asrworldwide.com|American Systems Registrar (ASR)]] | [[https://asrworldwide.com/complaint-process-2]] | | [[https://asrworldwide.com|American Systems Registrar (ASR)]] | [[https://asrworldwide.com/complaint-process-2]] |
 | [[https://www.eaglecertificationgroup.com|EAGLE Certification Group]]  | [[https://www.eaglecertificationgroup.com/wp-content/uploads/2023/02/Doc-9-V18.pdf]]  | | [[https://www.eaglecertificationgroup.com|EAGLE Certification Group]]  | [[https://www.eaglecertificationgroup.com/wp-content/uploads/2023/02/Doc-9-V18.pdf]]  |
 +| [[https://www.intertek.com/certification/| Intertek]] | [[https://www.intertek.com/business-assurance/policy-statement/| Complaints & Appeals Process]] & [[https://www.intertek.com/form/products-retail-certification-body-complaints-appeals-process/|Online Complaints & Appeals Form]] |
 | [[https://www.mcnacert.com/team|Management Certification of North America (MCNA)]]  | [[https://www.mcnacert.com/team]] † | | [[https://www.mcnacert.com/team|Management Certification of North America (MCNA)]]  | [[https://www.mcnacert.com/team]] † |
 | [[https://www.nqa.com|NQA-USA]]  | [[https://www.nqa.com/en-us/clients/regulations]] ††† | | [[https://www.nqa.com|NQA-USA]]  | [[https://www.nqa.com/en-us/clients/regulations]] ††† |
Line 75: Line 80:
 ISO 17021-1:2015, sec. 9.4.7.3 \\  ISO 17021-1:2015, sec. 9.4.7.3 \\ 
 The client shall be given opportunity for questions. And diverging opinions regarding the audit findings or conclusions between the audit team and the client shall be discussed and resolved where possible. Any __diverging opinions__ that are not resolved __shall be recorded__ and referred to the certification body.</blockquote>  The client shall be given opportunity for questions. And diverging opinions regarding the audit findings or conclusions between the audit team and the client shall be discussed and resolved where possible. Any __diverging opinions__ that are not resolved __shall be recorded__ and referred to the certification body.</blockquote> 
- 
  
 Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor: Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor:
 +{{ :articles:arguing-7218071.png?direct&300|Source: https://pixabay.com/vectors/arguing-conflict-debate-different-7218071/}}
   * misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer);   * misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer);
   * having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or   * having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or