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articles:how_to_appeal_nonconformance [2023/05/14 21:18] – [Diverging Opinions] rrandall | articles:how_to_appeal_nonconformance [2024/02/08 11:53] (current) – [Preparing for a Complaint or Appeal] rrandall | ||
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- | ====== How to Appeal a Non-conformance | + | ====== How to Appeal a Nonconformance |
{{keywords> | {{keywords> | ||
A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/ | A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/ | ||
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While AS9104/3 obviously doesn' | While AS9104/3 obviously doesn' | ||
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+ | <WRAP center round info 80%> | ||
+ | You can also " | ||
+ | </ | ||
===== Preparing for a Complaint or Appeal ===== | ===== Preparing for a Complaint or Appeal ===== | ||
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The client shall be given opportunity for questions. And diverging opinions regarding the audit findings or conclusions between the audit team and the client shall be discussed and resolved where possible. Any __diverging opinions__ that are not resolved __shall be recorded__ and referred to the certification body.</ | The client shall be given opportunity for questions. And diverging opinions regarding the audit findings or conclusions between the audit team and the client shall be discussed and resolved where possible. Any __diverging opinions__ that are not resolved __shall be recorded__ and referred to the certification body.</ | ||
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Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor: | Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor: | ||
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* misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer); | * misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer); | ||
* having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or | * having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or |