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articles:how_to_appeal_nonconformance [2023/05/14 21:19] – [Diverging Opinions] rrandallarticles:how_to_appeal_nonconformance [2024/02/08 11:53] (current) – [Preparing for a Complaint or Appeal] rrandall
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-====== How to Appeal a Non-conformance ======+====== How to Appeal a Nonconformance ======
 {{keywords>How to Appeal a Nonconformance}} {{keywords>How to Appeal a Nonconformance}}
 A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/nebulous/vague requirements that promote subjective interpretation and inconsistent application.    A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/nebulous/vague requirements that promote subjective interpretation and inconsistent application.   
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 While AS9104/3 obviously doesn't mandate auditors to issue 1 nonconformity per audit day, the CB in question appears to have //mistakenly// interpreted the requirement that way. While AS9104/3 obviously doesn't mandate auditors to issue 1 nonconformity per audit day, the CB in question appears to have //mistakenly// interpreted the requirement that way.
 +
 +<WRAP center round info 80%>
 +You can also "appeal" the [[articles:classifying_nonconformities|classification of a nonconformity]]. For example, you can appeal for the reclassification of a "Major" nonconformity to a "Minor" nonconformity.
 +</WRAP>
  
 ===== Preparing for a Complaint or Appeal ===== ===== Preparing for a Complaint or Appeal =====
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 | [[https://asrworldwide.com|American Systems Registrar (ASR)]] | [[https://asrworldwide.com/complaint-process-2]] | | [[https://asrworldwide.com|American Systems Registrar (ASR)]] | [[https://asrworldwide.com/complaint-process-2]] |
 | [[https://www.eaglecertificationgroup.com|EAGLE Certification Group]]  | [[https://www.eaglecertificationgroup.com/wp-content/uploads/2023/02/Doc-9-V18.pdf]]  | | [[https://www.eaglecertificationgroup.com|EAGLE Certification Group]]  | [[https://www.eaglecertificationgroup.com/wp-content/uploads/2023/02/Doc-9-V18.pdf]]  |
 +| [[https://www.intertek.com/certification/| Intertek]] | [[https://www.intertek.com/business-assurance/policy-statement/| Complaints & Appeals Process]] & [[https://www.intertek.com/form/products-retail-certification-body-complaints-appeals-process/|Online Complaints & Appeals Form]] |
 | [[https://www.mcnacert.com/team|Management Certification of North America (MCNA)]]  | [[https://www.mcnacert.com/team]] † | | [[https://www.mcnacert.com/team|Management Certification of North America (MCNA)]]  | [[https://www.mcnacert.com/team]] † |
 | [[https://www.nqa.com|NQA-USA]]  | [[https://www.nqa.com/en-us/clients/regulations]] ††† | | [[https://www.nqa.com|NQA-USA]]  | [[https://www.nqa.com/en-us/clients/regulations]] ††† |
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 Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor: Prior to the end of the audit, inform the auditor of __any__ and __all__ nonconformities that you disagree with. In many cases, invalid nonconformities are due to a CB auditor:
-{{ :articles:arguing-7218071.png?direct&400|Source: https://pixabay.com/vectors/arguing-conflict-debate-different-7218071/}}+{{ :articles:arguing-7218071.png?direct&300|Source: https://pixabay.com/vectors/arguing-conflict-debate-different-7218071/}}
   * misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer);   * misunderstanding “how” the company complies with a requirement (e.g., a worker either misunderstood the question or didn’t provide a sufficient answer);
   * having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or   * having a strong bias toward one specific way in which a requirement must be met (when other approaches comply with the standard as well); or