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articles:human_factors [2021/12/23 11:47] – [What are Human Factors?] rrandallarticles:human_factors [2023/03/09 08:46] (current) – [Are nonconformities resulting from Human Factors "Common Cause" or "Special (Assignable) Cause" Variations?] rrandall
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 ====== Human Factors ====== ====== Human Factors ======
 {{ :articles:broken_link_image.jpg?direct&600 |  }} {{ :articles:broken_link_image.jpg?direct&600 |  }}
-While not specifically mentioned in ISO 9001:2015, AS 9100 requires:+While not specifically mentioned in ISO 9001:2015 (other than a awkwardly written "Note" under sec. 7.1.4), AS 9100 requires:
  
 <blockquote>10.2 Nonconformity and Corrective Action \\ <blockquote>10.2 Nonconformity and Corrective Action \\
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-Since human factors are mentioned in 10.2, many assume that they are required to eliminate root causes associated with human factors. In the vast majority of cases, this is not true. I recommend reading the AMT  (FAA "Aviation Maintenance Technician”) Handbook because it clearly emphasizes/focuses on Risk Mitigation (rather than corrective action) when managing human factors.+Since human factors are mentioned in AS 9100, sec. 10.2, many assume that it is required to eliminate root causes associated with human factors. In the vast majority of cases, this is not true. I recommend reading the AMT  (FAA "Aviation Maintenance Technician”) Handbook because it clearly emphasizes/focuses on Risk Mitigation (rather than corrective action) when managing human factors.
  
 The AMT Handbook: Chapter 14, Human Factors, can be downloaded from: The AMT Handbook: Chapter 14, Human Factors, can be downloaded from:
 [[https://www.faasafety.gov/files/gslac/courses/content/258/1097/AMT_Handbook_Addendum_Human_Factors.pdf]] [[https://www.faasafety.gov/files/gslac/courses/content/258/1097/AMT_Handbook_Addendum_Human_Factors.pdf]]
  
-Also, I found a quadrant tool (similar to a SWOT) for determining the "scope" & "type" of human errors observed (from the article:  [[https://www.ishn.com/articles/109676-human-error-operational-risk|"Human error & operational risk"]], published by [[https://www.ishn.com/|"Industrial Safety & Hygiene News"]]magazine). +There is also a quadrant tool (similar to a SWOT) for determining the "scope" & "type" of human errors observed (from the article:  [[https://www.ishn.com/articles/109676-human-error-operational-risk|"Human error & operational risk"]], published by [[https://www.ishn.com/|"Industrial Safety & Hygiene News"]]magazine). 
 {{ :articles:scope_and_type_of_human_error.png?direct |}} {{ :articles:scope_and_type_of_human_error.png?direct |}}
  
 +<WRAP center round tip 80%>
 +An excellent source of news and information about Aviation-related Human Factors is the "[[https://www.system-safety.com/Aviation%20HF%20News/AVIATION%20HUMAN%20FACTORS%20INDUSTRY%20NEWS.htm|Aviation Human Factors Industry News]]". Multiple editions of this online magazine are freely available in PDF (2006-2020). Learn from the mistakes of others.
 +</WRAP>
  
 ===== Are nonconformities resulting from Human Factors "Common Cause" or "Special (Assignable) Cause" Variations? ===== ===== Are nonconformities resulting from Human Factors "Common Cause" or "Special (Assignable) Cause" Variations? =====
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 The answer depends on whether an assignable cause can be identified. In the majority of cases, an assignable cause does not exist. In this case, the nonconformity should be evaluated to determine whether the current risk controls are within an acceptable risk tolerance (established by the company). If not, then there may be additional risk controls that can be put into place to mitigate the risk to an acceptable risk tolerance. The answer depends on whether an assignable cause can be identified. In the majority of cases, an assignable cause does not exist. In this case, the nonconformity should be evaluated to determine whether the current risk controls are within an acceptable risk tolerance (established by the company). If not, then there may be additional risk controls that can be put into place to mitigate the risk to an acceptable risk tolerance.
  
-However, if there is an assignable cause... then it may be possible to implement "error proofing" (aka "Poka Yoke")to eliminate the risk of a recurrence (i.e., a corrective action). +However, if there is an assignable cause... then it may be possible to implement "error proofing" (aka "Poka Yoke") to eliminate the risk of a recurrence (i.e., a corrective action). 
  
 "[[https://leanfactories.com/|Lean Factories]]" has a web page titled "60 Common Examples of Poka Yoke" at: \\ "[[https://leanfactories.com/|Lean Factories]]" has a web page titled "60 Common Examples of Poka Yoke" at: \\
 [[https://leanfactories.com/poka-yoke-examples-error-proofing-in-manufacturing-daily-life/]] [[https://leanfactories.com/poka-yoke-examples-error-proofing-in-manufacturing-daily-life/]]
 +
 +<WRAP center round important 80%>
 +MANY of the "Poke Yoka" examples provided by "[[https://leanfactories.com/|Lean Factories]]" do not actually __eliminate__ defects/nonconformities, but rather __mitigate__ the risk of defects/nonconformities. And for that reason, are still valuable examples.
 +</WRAP>
 +
  
 Be sure to distinguish between "Risk Mitigation" actions and true "Error Proofing". For example Be sure to distinguish between "Risk Mitigation" actions and true "Error Proofing". For example
  
 ^ Action  ^  "Risk Mitigation" or "Risk Elimination"  ^  ^ Action  ^  "Risk Mitigation" or "Risk Elimination"  ^ 
-| Fuse box lock-out procedures so that power cannot be turned on before an electrical repair is complete and all personnel are out of harm's way.  |  Risk Mitigation (because workers can fail to follow a procedure)  |+| Fuse box lock-out procedures so that power cannot be turned on before an electrical repair is complete and all personnel are out of harm's way.  |  Risk Mitigation (making it difficult for workers to unknowingly re-introduce electrical power)  |
 | Guide pins to guarantee proper alignment.  |  Error Proofing  | | Guide pins to guarantee proper alignment.  |  Error Proofing  |
-| Color-coding of components that otherwise look similar.  |  Risk Mitigation (because workers can still make mistakes.  | +| Color-coding of components that otherwise look similar.  |  Risk Mitigation (because workers can more quickly & easily differentiate by color rather than reading text).  | 
-| Bins of parts that are electronically connected to the bill of materials through a bar code scanner, so that only the proper bin door opens for a given product.  |  Error Proofing  | +| Bins of parts that are electronically connected to the bill of materials through a barcode scanner, so that only the proper bin door opens for a given product.  |  Error Proofing  |
  
 One of the most common failed attempts at error proofing we see appears in documents, e-mails & text messages. Of course, I'm speaking of the auto-spell correction. These have resulted in some hilarious memes. These are much better described as "risk mitigation" controls. One of the most common failed attempts at error proofing we see appears in documents, e-mails & text messages. Of course, I'm speaking of the auto-spell correction. These have resulted in some hilarious memes. These are much better described as "risk mitigation" controls.
 +