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| articles:misuse_of_corrective_action_system [2023/01/22 15:17] – [Case Study - Misuse of a Corrective Action System] rrandall | articles:misuse_of_corrective_action_system [2023/04/19 20:25] (current) – [Case Study - Misuse of a Corrective Action System] rrandall | ||
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| ====== Case Study - Misuse of a Corrective Action System ====== | ====== Case Study - Misuse of a Corrective Action System ====== | ||
| - | I was recently | + | I was visiting a new client where I noticed that many of the issues identified in the company’s Corrective Action system were NOT actually nonconformities. When asked about this, the Quality Manager explained that it was their practice to input all “Observations” and any “Opportunities For Improvement” identified from audits (whether internal or external) into their corrective action system. |
| I explained that the definition of a “corrective action” requires there to be a nonconformity: | I explained that the definition of a “corrective action” requires there to be a nonconformity: | ||
