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| articles:understanding_quality_kpis_and_objectives [2023/05/25 17:26] – [KPIs (Key Performance Indicators)] rrandall | articles:understanding_quality_kpis_and_objectives [2023/05/25 18:01] (current) – [Common KPIs and Quality Objectives] rrandall |
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| While the PEAR form includes fields for the Auditor to record data relating to procedures reviewed, records examined, people interviewed, etc., it also has a specific section for the auditor to record the KPIs for the processes, the “Objectives” (e.g., “Goal/Target”) associated with each KPI, and the actual data (i.e., value) for the period audited (usually the previous 12 months). | While the PEAR form includes fields for the Auditor to record data relating to procedures reviewed, records examined, people interviewed, etc., it also has a specific section for the auditor to record the KPIs for the processes, the “Objectives” (e.g., “Goal/Target”) associated with each KPI, and the actual data (i.e., value) for the period audited (usually the previous 12 months). |
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| {{ :articles:as9101g_form_3_sec._2.png?nolink |}} | {{ :articles:as9101g_form_3_sec._2.png.png?nolink&800 |}} |
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| The “Comments” field is for the auditor to either note that the “objective” was met OR what actions are being taken to meet it. | The “Comments” field is for the auditor to either note that the “objective” was met OR what actions are being taken to meet it. |
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| This is because AS91xx requires Auditors to issue an NCR when “Quality Objectives” are not being met, and no action is being taken. | While there is no requirement for the "actions" to be recorded (documented), both ISO 9001 / AS91xx auditors //should// ask how 6.2.2 a thru e are being addressed. |
| | <blockquote>6.2.2 When planning how to achieve its quality objectives, the organization shall determine: \\ |
| | a. what will be done; \\ |
| | b. what resources will be required; \\ |
| | c. who will be responsible; \\ |
| | d. when it will be completed; \\ |
| | e. how the results will be evaluated.</blockquote> |
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| | These questions are straightforward... and if management cannot answer each of them, then a nonconformity is justified. |
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| | In fact, AS91xx specifically requires Auditors to issue an NCR when “Quality Objectives” are not being met, and no action is being taken. |
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| <blockquote>AS9101 (Rev. G) - 5.3.7 Process Results (Cont.) \\ | <blockquote>AS9101 (Rev. G) - 5.3.7 Process Results (Cont.) \\ |
| While I would ordinarily caution "//Beware the sirens call to mediocrity//", in a strange twist, the [[articles:ocap|OCAP]] (required for all AS91xx companies) actually promotes mediocrity by linking the company's performance to a "risk factor" - used to determine whether the company is a High, Medium, or Low risk! This discourages the use of "//stretch goals//" because the [[articles:ocap|OCAP]] will "punish" these companies with a 'High" risk rating (which is used to adjust the audit time by ±10%). | While I would ordinarily caution "//Beware the sirens call to mediocrity//", in a strange twist, the [[articles:ocap|OCAP]] (required for all AS91xx companies) actually promotes mediocrity by linking the company's performance to a "risk factor" - used to determine whether the company is a High, Medium, or Low risk! This discourages the use of "//stretch goals//" because the [[articles:ocap|OCAP]] will "punish" these companies with a 'High" risk rating (which is used to adjust the audit time by ±10%). |
| </WRAP> | </WRAP> |
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| | While your "true" goal will often be 100% compliance... these goals are established for "certification" purposes. If you don't know the difference, read: [[articles:qms_vs_iso9001_cert_mgmnt_system|"How a QMS is different from a "Certified Management System"]] |
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| To put the suggested goals/targets in perspective: 99.80% is approx. 4.38 Sigma Short Term (Z<sub>ST</sub>) – or 2,000 DPMO (Defects Per Million Opportunities). That is the average % products delivered “defect-free” from a “typical” machining “Job Shop” (producing high variation, low volume lots at inconsistent rates). | To put the suggested goals/targets in perspective: 99.80% is approx. 4.38 Sigma Short Term (Z<sub>ST</sub>) – or 2,000 DPMO (Defects Per Million Opportunities). That is the average % products delivered “defect-free” from a “typical” machining “Job Shop” (producing high variation, low volume lots at inconsistent rates). |
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| ^ Process ^ KPI ^ Suggested \\ Goal / Target ^ | ^ Process ^ KPI ^ Suggested \\ Goal / Target ^ |
| | Contracts | Proposals submitted prior to deadline (typically established by the customer) | 100% | | | Contracts | Proposals submitted prior to deadline (typically established by the customer) | 98% | |
| | ::: | Contract / Customer Purchase Order revisions requested after acceptance (due to review errors) | ≤0.25% of opportunities | | | ::: | Contract / Customer Purchase Order revisions requested after acceptance (due to review errors) | ≤0.25% of opportunities | |
| | Project | Project Milestones achieved on-time | 100% | | | Project | Project Milestones achieved on-time | 98% | |
| |::: | Project Deliverables (e.g., [[https://www.smalltofeds.com/2007/07/contract-data-requirements-list-cdrl.html|CDRLs]]) delivered on-time | 100% | | |::: | Project Deliverables (e.g., [[https://www.smalltofeds.com/2007/07/contract-data-requirements-list-cdrl.html|CDRLs]]) delivered on-time | 98% | |
| | Engineering | Engineering Milestones achieved on-time | 100% | | | Engineering | Engineering Milestones achieved on-time | 98% | |
| |::: | % of ECOs (Engineering Change Order) due to "design” errors (e.g., poor manufacturability) | ≤2% of ECOs submitted | | |::: | % of ECOs (Engineering Change Order) due to "design” errors (e.g., poor manufacturability) | ≤2% of ECOs submitted | |
| |::: | % of ECOs (Engineering Change Order) submitted citing "drawing” errors | ≤2% of ECOs submitted | | |::: | % of ECOs (Engineering Change Order) submitted citing "drawing” errors | ≤2% of ECOs submitted | |
