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| articles:whac-a-mole [2019/05/29 10:19] – [Corrective Action... and "Whac-A-Mole"] rrandall | articles:whac-a-mole [2019/05/29 10:20] – [Corrective Action... and "Whac-A-Mole"] rrandall |
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| While "Corrective Action" is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "Common Cause" vs "Special Cause" variation in a process. | While "Corrective Action" is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "Common Cause" vs "Special Cause" variation in a process. |
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| These concepts were first described by Walter A. Shewhart in his 1931 book, "//Economic control of quality of manufactured produc//t". And promoted by the Western Electric Company in its 1956 book, "//Introduction to Statistical Quality Control handbook//" (1 ed.). Later, these concepts were popularized by W. Edwards Deming in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//". Unfortunately, there are still many quality professionals who remain oblivious to these concepts! | These concepts were first described by [[https://en.wikipedia.org/wiki/Walter_A._Shewhart|Walter A. Shewhart]] in his 1931 book, "//Economic control of quality of manufactured produc//t". And promoted by the Western Electric Company in its 1956 book, "//Introduction to Statistical Quality Control handbook//" (1 ed.). Later, these concepts were popularized by [[https://en.wikipedia.org/wiki/W._Edwards_Deming|W. Edwards Deming]] in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//". Unfortunately, there are still many quality professionals who remain oblivious to these concepts! |
| ===== Common Cause vs Special Cause Variation ===== | ===== Common Cause vs Special Cause Variation ===== |
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