While ISO 9001:1994 (the 2nd release of the standard) wasn't perfect, it was clear, and concise consisting of only 9 pages. It held potential. However, rather than improving this standard, ISO took it in the opposite direction. ISO 9001:2015 is 29 pages filled with ambiguous/vague and subjective requirements.
When ISO 9001 was first released, in 1987, it was based on many military standards and the philosophical approach of many so-called “Quality Gurus” of that time. Unfortunately, rather than evolve through embracing more modern concepts (e.g., Lean, Six Sigma, Lean Six Sigma), ISO 9001 has remained “stuck” in the past. The worst aspect of ISO 9001:2015 is that it perpetuates many of the flawed concepts that were promoted by Philip Crosby's motivational management approach calling for “Zero Defects”… ignoring the proven concepts promoted by Walter Shewhart & W. Edwards Deming.
A perfect example of a non-value added requirement intended to support the “Zero Defects” motivational management approach is contained in ISO 9001 & AS91xx is sec. 5.2:
Quality Policy
5.2.2 Communicating the Quality Policy
The quality policy shall:
a. be available and maintained as documented information;
b. be communicated, understood, and applied within the organization;
c. be available to relevant interested parties, as appropriate.
The above is contrary to No. 10 of Deming’s 14 Points for Management…
Eliminate slogans, exhortations, and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce.
I've never seen a single instance of a “Quality Policy”, or lack thereof, have any impact on the QMS at all.
Another example of a non-value added requirement intended to support the “Zero Defects” motivational management approach is contained in ISO 9001 & AS91xx is sec. 6.2:
6.2 Quality Objectives and Planning to Achieve Them
The above is contrary to No. 11b of Deming’s 14 Points for Management…
11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
The primary reasons that Deming opposed “management by objective” are:
My experiences in performing ISO 9001 & AS91xx audits over the past 25 years support Deming's concerns.
The AS 9100 standard contains at least one contradictory requirement.
AS9100 Contradictory Requirements
There are a multitude of problems with ISO-based standards AND the 3rd Party Certification industry. In order for ISO-based standards to continue to be relevant, they must be modernized with a focus on adding value (from the perspective of users). Once the various standards are revised, then the 3rd Party Certification industry must undergo some significant changes to greatly increase the value (as determined by the customers of the certified companies) that certifications are intended to provide.
As the number of companies requiring their suppliers to be ISO 9001 registered drops, the number of certifications issued will decline. This will eventually lead to the death of the 3rd Party Certification industry… unless it pressures ISO to make course corrections soon.
With the release of ISO 9001:2015, Gafta determined it to be inadequate and stopped recognizing ISO 9001 as equivalent to their certification.