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articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:01] – [Perpetuatuation of "flawed" Concepts] rrandallarticles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:28] (current) – [Quality Objectives] rrandall
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 When ISO 9001 was first released, in 1987, it was based on many military standards and the philosophical approach of many so-called "Quality Gurus" of that time. Unfortunately, rather than evolve through embracing more modern concepts (e.g., Lean, Six Sigma, Lean Six Sigma), ISO 9001 has remained "stuck" in the past. The worst aspect of ISO 9001:2015 is that it perpetuates many of the flawed concepts that were promoted by Philip Crosby's motivational management approach calling for "[[articles:crosbys_church_of_zero_defects|Zero Defects]]"... ignoring the proven concepts promoted by Walter Shewhart & W. Edwards Deming. When ISO 9001 was first released, in 1987, it was based on many military standards and the philosophical approach of many so-called "Quality Gurus" of that time. Unfortunately, rather than evolve through embracing more modern concepts (e.g., Lean, Six Sigma, Lean Six Sigma), ISO 9001 has remained "stuck" in the past. The worst aspect of ISO 9001:2015 is that it perpetuates many of the flawed concepts that were promoted by Philip Crosby's motivational management approach calling for "[[articles:crosbys_church_of_zero_defects|Zero Defects]]"... ignoring the proven concepts promoted by Walter Shewhart & W. Edwards Deming.
 +
 +==== Quality Policy ====
  
 A perfect example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 5.2: \\  A perfect example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 5.2: \\ 
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 I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all.  I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all. 
  
-Consequently, to the educated Quality Professional, ISO 9001 is a living philosophical battleground. And the AS 9100 standard even contains contradictory requirements.+==== Quality Objectives ==== 
 + 
 +Another example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 6.2: \\  
 +<box 80% round blue|**6.2 Quality Objectives and Planning to Achieve Them**> 
 +6.2.1 The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system. \\  
 +The __quality objectives__ shall: \\  
 +a. be consistent with the quality policy; \\  
 +b. be measurable; \\  
 +c. take into account applicable requirements; \\  
 +d. be relevant to conformity of products and services and to enhancement of customer satisfaction; \\  
 +e. be monitored; \\  
 +f. be communicated; \\  
 +g. be updated, as appropriate. \\  
 + \\  
 +The organization shall maintain documented information on the quality objectives. \\  
 +</box> 
 + 
 +The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]...  
 +<blockquote>//11b. Eliminate __management by objective__. Eliminate management by numbers, __numerical goals__. Substitute leadership.//</blockquote> 
 + 
 +The primary reasons that Deming opposed “management by objective” are: 
 +  - The “objectives” are typically driven by emotion rather than data, are often outside of the [[:downloads#unilateral_cp-cpk_calculator|process's capability]]… and are therefore unachievable. This results in the workers being blamed rather than management focusing on improving the processes. 
 +  - When an “objective” is achieved, management celebrates success (e.g., the pizza party), losing sight of the true goal… which is continual improvement. 
 + 
 +My experiences in performing ISO 9001 & AS91xx audits over the past 25 years support Deming's concerns. 
 + 
 +==== AS9100 Contradictory Requirements ==== 
 + 
 +The AS 9100 standard contains at least one contradictory requirement.
  
 <box 80% round blue|**AS9100 Contradictory Requirements**> <box 80% round blue|**AS9100 Contradictory Requirements**>