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articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:04] – [Perpetuatuation of "flawed" Concepts] rrandallarticles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:09] – [Quality Policy] rrandall
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 I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all.  I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all. 
 +
 +==== Quality Objectives ====
 +
 +Another example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 2.2: \\ 
 +<box 80% round blue|**6.2 Quality Objectives and Planning to Achieve Them**>
 +6.2.1 The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system. \\ 
 +The quality objectives shall: \\ 
 +a. be consistent with the quality policy; \\ 
 +b. be measurable; \\ 
 +c. take into account applicable requirements; \\ 
 +d. be relevant to conformity of products and services and to enhancement of customer satisfaction; \\ 
 +e. be monitored; \\ 
 +f. be communicated; \\ 
 +g. be updated, as appropriate. \\ 
 + \\ 
 +The organization shall maintain documented information on the quality objectives.
 +</box>
 +
 +The above is contrary to No. 10 of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]... 
 +<blockquote>//__Eliminate slogans, exhortations__, and targets for the workforce asking for zero defects and new levels of productivity. __Such exhortations__ only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce.//</blockquote>
 +
 +I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all.
  
 Consequently, to the educated Quality Professional, ISO 9001 is a living philosophical battleground.  Consequently, to the educated Quality Professional, ISO 9001 is a living philosophical battleground.