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articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:04] – [Perpetuatuation of "flawed" Concepts] rrandallarticles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:28] (current) – [Quality Objectives] rrandall
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 I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all.  I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all. 
  
-Consequently, to the educated Quality Professional, ISO 9001 is a living philosophical battleground. +==== Quality Objectives ==== 
 + 
 +Another example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 6.2: \\  
 +<box 80% round blue|**6.2 Quality Objectives and Planning to Achieve Them**> 
 +6.2.1 The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system. \\  
 +The __quality objectives__ shall: \\  
 +a. be consistent with the quality policy; \\  
 +b. be measurable; \\  
 +c. take into account applicable requirements; \\  
 +d. be relevant to conformity of products and services and to enhancement of customer satisfaction; \\  
 +e. be monitored; \\  
 +f. be communicated; \\  
 +g. be updated, as appropriate. \\  
 + \\  
 +The organization shall maintain documented information on the quality objectives. \\  
 +</box> 
 + 
 +The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]...  
 +<blockquote>//11b. Eliminate __management by objective__. Eliminate management by numbers, __numerical goals__. Substitute leadership.//</blockquote> 
 + 
 +The primary reasons that Deming opposed “management by objective” are: 
 +  - The “objectives” are typically driven by emotion rather than data, are often outside of the [[:downloads#unilateral_cp-cpk_calculator|process's capability]]… and are therefore unachievable. This results in the workers being blamed rather than management focusing on improving the processes. 
 +  - When an “objective” is achieved, management celebrates success (e.g., the pizza party), losing sight of the true goal… which is continual improvement. 
 + 
 +My experiences in performing ISO 9001 & AS91xx audits over the past 25 years support Deming's concerns.
  
 ==== AS9100 Contradictory Requirements ==== ==== AS9100 Contradictory Requirements ====