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articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:09] – [Quality Policy] rrandallarticles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:28] (current) – [Quality Objectives] rrandall
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 ==== Quality Objectives ==== ==== Quality Objectives ====
  
-Another example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 2.2: \\ +Another example of a //non-value added// requirement intended to support the "[[articles:crosbys_church_of_zero_defects|Zero Defects]]" motivational management approach is contained in ISO 9001 & AS91xx is sec. 6.2: \\ 
 <box 80% round blue|**6.2 Quality Objectives and Planning to Achieve Them**> <box 80% round blue|**6.2 Quality Objectives and Planning to Achieve Them**>
 6.2.1 The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system. \\  6.2.1 The organization shall establish quality objectives at relevant functions, levels, and processes needed for the quality management system. \\ 
-The quality objectives shall: \\ +The __quality objectives__ shall: \\ 
 a. be consistent with the quality policy; \\  a. be consistent with the quality policy; \\ 
 b. be measurable; \\  b. be measurable; \\ 
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 g. be updated, as appropriate. \\  g. be updated, as appropriate. \\ 
  \\   \\ 
-The organization shall maintain documented information on the quality objectives.+The organization shall maintain documented information on the quality objectives. \\ 
 </box> </box>
  
-The above is contrary to No. 10 of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]...  +The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]...  
-<blockquote>//__Eliminate slogans, exhortations__, and targets for the workforce asking for zero defects and new levels of productivity. __Such exhortations__ only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce.//</blockquote>+<blockquote>//11b. Eliminate __management by objective__. Eliminate management by numbers, __numerical goals__. Substitute leadership.//</blockquote>
  
-I've never seen a single instance of a "Quality Policy", or lack thereof, have any impact on the QMS at all.+The primary reasons that Deming opposed “management by objective” are: 
 +  - The “objectives” are typically driven by emotion rather than data, are often outside of the [[:downloads#unilateral_cp-cpk_calculator|process's capability]]… and are therefore unachievable. This results in the workers being blamed rather than management focusing on improving the processes. 
 +  - When an “objective” is achieved, management celebrates success (e.g., the pizza party), losing sight of the true goal… which is continual improvement.
  
-Consequently, to the educated Quality Professional, ISO 9001 is a living philosophical battleground. +My experiences in performing ISO 9001 & AS91xx audits over the past 25 years support Deming's concerns.
  
 ==== AS9100 Contradictory Requirements ==== ==== AS9100 Contradictory Requirements ====