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| articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:24] – [Quality Objectives] rrandall | articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:25] – [Quality Objectives] rrandall |
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| The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]... | The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]... |
| <blockquote>//11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.//</blockquote> | <blockquote>//11b. Eliminate __management by objective__. Eliminate management by numbers, __numerical goals__. Substitute leadership.//</blockquote> |
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| In my experience, the vast majority of managers establish "Quality Objectives" without any understanding of what their [[:downloads#unilateral_cp-cpk_calculator|process capabilities]] are. Consequently, the majority of "Quality Objectives" that I've seen over the years could be described as "delusional" because they were established based on "perception" rather than appropriate data. | In my experience, the vast majority of managers establish "Quality Objectives" without any understanding of what their [[:downloads#unilateral_cp-cpk_calculator|process capabilities]] are. Consequently, the majority of "Quality Objectives" that I've seen over the years could be described as "delusional" because they were established based on "perception" rather than appropriate data. |
