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--- articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:24] – [Quality Objectives] rrandall
+++ articles:how_iso_perpetuates_flawed_concepts [2023/05/17 10:28] (current) – [Quality Objectives] rrandall
@@ Line 50: / Line 50: @@
 The above is contrary to No. 11b of [[https://deming.org/demings-14-points-for-management/|Deming’s 14 Points for Management]]...
-<blockquote>//11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.//</blockquote>
+<blockquote>//11b. Eliminate __management by objective__. Eliminate management by numbers, __numerical goals__. Substitute leadership.//</blockquote>
-In my experience, the vast majority of managers establish "Quality Objectives" without any understanding of what their [[:downloads#unilateral_cp-cpk_calculator|process capabilities]] are. Consequently, the majority of "Quality Objectives" that I've seen over the years could be described as "delusional" because they were established based on "perception" rather than appropriate data.
+The primary reasons that Deming opposed “management by objective” are:
+  - The “objectives” are typically driven by emotion rather than data, are often outside of the [[:downloads#unilateral_cp-cpk_calculator|process's capability]]… and are therefore unachievable. This results in the workers being blamed rather than management focusing on improving the processes.
+  - When an “objective” is achieved, management celebrates success (e.g., the pizza party), losing sight of the true goal… which is continual improvement.
+My experiences in performing ISO 9001 & AS91xx audits over the past 25 years support Deming's concerns.
 ==== AS9100 Contradictory Requirements ====