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| articles:ocap-customer_complaints_feedback [2023/06/17 19:45] – created rrandall | articles:ocap-customer_complaints_feedback [2023/06/17 19:54] (current) – rrandall |
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| Also, since AS9100, clause 8.5.1,c,2 allows for sampling, it is recognized that there will be an acceptable number of defects delivered (through an assigned AQL or AOQL). Consequently, the company //should// have a process for analyzing all "//corrective action requests//" received from customers to determine whether the associated nonconformity was the result of an "Assignable Cause" variation (which can be addressed through a corrective action) or was the result of a “Common Cause” variation (with NO assignable cause) in the process. Where the nonconformity was due to a “Common Cause” variation in the process, the only way to address this is through changing the process (if possible) or introducing risk controls to mitigate the probability or impact of recurring nonconformities. | Also, since AS9100, clause 8.5.1,c,2 allows for sampling, it is recognized that there will be an acceptable number of defects delivered (through an assigned AQL or AOQL). Consequently, the company //should// have a process for analyzing all "//corrective action requests//" received from customers to determine whether the associated nonconformity was the result of an "Assignable Cause" variation (which can be addressed through a corrective action) or was the result of a “Common Cause” variation (with NO assignable cause) in the process. Where the nonconformity was due to a “Common Cause” variation in the process, the only way to address this is through changing the process (if possible) or introducing risk controls to mitigate the probability or impact of recurring nonconformities. |
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