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articles:understanding_quality_kpis_and_objectives [2023/05/25 18:00] – [Common KPIs and Quality Objectives] rrandallarticles:understanding_quality_kpis_and_objectives [2024/08/04 13:49] (current) – [Common KPIs and Quality Objectives] rrandall
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-While your "true" goal will often be 100% compliance... these goals are established for "certification" purposes. If you don't know the difference, read: [[articles:qms_vs_iso9001_cert_mgmnt_system|How a QMS is different from a "Certified Management System"?]]+While your "true" goal will often be 100% compliance... these goals are established for "certification" purposes. If you don't know the difference, read: [[articles:qms_vs_iso9001_cert_mgmnt_system|"How a QMS is different from a "Certified Management System"]]
  
 To put the suggested goals/targets in perspective: 99.80% is approx. 4.38 Sigma Short Term (Z<sub>ST</sub>) – or 2,000 DPMO (Defects Per Million Opportunities). That is the average % products delivered “defect-free” from a “typical” machining “Job Shop” (producing high variation, low volume lots at inconsistent rates). To put the suggested goals/targets in perspective: 99.80% is approx. 4.38 Sigma Short Term (Z<sub>ST</sub>) – or 2,000 DPMO (Defects Per Million Opportunities). That is the average % products delivered “defect-free” from a “typical” machining “Job Shop” (producing high variation, low volume lots at inconsistent rates).
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 |  :::        | Contract / Customer Purchase Order revisions requested after acceptance (due to review errors) |  ≤0.25% of opportunities  | |  :::        | Contract / Customer Purchase Order revisions requested after acceptance (due to review errors) |  ≤0.25% of opportunities  |
 |  Project  | Project Milestones achieved on-time  |  98%  | |  Project  | Project Milestones achieved on-time  |  98%  |
 +|:::  | Project Performance  |  SAT or better (Defined in [[https://www.acquisition.gov/far/subpart-42.15|FAR Subpart 42.15 - Contractor Performance Information]])  |
 |:::  | Project Deliverables (e.g., [[https://www.smalltofeds.com/2007/07/contract-data-requirements-list-cdrl.html|CDRLs]]) delivered on-time  |  98%  | |:::  | Project Deliverables (e.g., [[https://www.smalltofeds.com/2007/07/contract-data-requirements-list-cdrl.html|CDRLs]]) delivered on-time  |  98%  |
 |  Engineering  | Engineering Milestones achieved on-time  |  98%  | |  Engineering  | Engineering Milestones achieved on-time  |  98%  |