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Context of the Organization... and "Interested Parties"

Context of the Organization… and “Interested Parties” involve some of the more interesting requirements in ISO 9001:2015 & AS 9100:2016 because this section involves socio-politically driven requirements. Few people recognize / appreciate that interpretation of these requirements is “country dependent”.

When reading ISO 9001:2015, sec. 4.2 “Understanding the needs and expectations of interested parties”, the interpretation varies depending upon whether the country is communist, socialist (closed or restricted economies) or a free society with a free market economy.

This accounts for the following definition being completely incongruent with businesses operating in a free society with a free-market economy (the “Example” having been added by TC 176).

ISO 9000:2015, sec. 3.2.3:
interested party / stakeholder
person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity

EXAMPLE Customers, owners, people in an organization, providers, bankers, regulators, unions, partners or society that can include competitors or opposing pressure groups.

Fortunately, ISO 9001:2015, sec. 4.2b, effectively re-defines an “interested party” (relevant to the quality management system) as a “party” invoking quality-related requirements.

Also, ISO 9001:2015, Annex A.3 states:
“There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.”

ISO 9001:2015, Annex A.3 makes this “requirement” extremely simple for an organization to comply with… because whatever the organization decides, its “what” is required.

Unlike ISO 9001:2015, AS 9100:2016 requires “the organization” to document a general description“ of the interested parties. For example, a defense contractor might include:

Interested Party Requirement(s)
Customers Defined on a “case-by-case” basis in documented “contracts” and/or “Purchase Orders”.
U.S. Department of State Defined in the “International Traffic in Arms Regulations” (22 CFR 120-130), when applicable.
U.S. Department of Defense Defined in the “Federal Acquisition Regulations” (FARs) & “Defense Federal Acquisition Regulations” (DFARs), when applicable.



Example of “Interested Parties” for a company visiting ports (e.g., performing inspections of, or transferring goods from, barges, vessels, shore tanks, etc.)

Interested Party Requirement(s)
Customers Defined on a “case-by-case” basis in documented “nominations” received via e-mail, “contracts” and/or “Purchase Orders”.
Transportation Security Administration (TSA) Defined in the "Maritime Transportation Security Act of 2002" (PUBLIC LAW 107–295—NOV. 25, 2002). The primary applicable, relevant requirement is for Inspectors to possess a “Transportation Worker Identification Credential”, also known as TWIC® card, in order to gain entry to port facilities.
Port Facilities Some Ports communicate their “Rules” via e-mail. Other Ports communicate their rules on an “as-needed” or “case-by-case” basis.
Vessel owners / captains Vessel rules / requirements are typically communicated verbally by the vessel crew on a “case-by-case” basis.
Barge owners / captains Barge rules / requirements are communicated by the fleet. Each fleet has different rules - that are typically communicated “as-needed”.