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articles:context_of_the_organization [2020/01/10 18:14] – [Context of the Organization... and "Interested Parties"] rrandall | articles:context_of_the_organization [2020/03/19 21:11] – [Context of the Organization... and "Interested Parties"] rrandall | ||
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While poorly described in ISO 9001:2015 & AS 9100:2016, the " | While poorly described in ISO 9001:2015 & AS 9100:2016, the " | ||
- | This means that interpretation of the requirements of ISO 9001:2015 & AS 9100:2016 changes when crossing cultural boundaries. And since culture is most often rooted in socio-political beliefs, economy, laws, regulations, | + | This means that interpretation of the requirements of ISO 9001:2015 & AS 9100:2016 changes when crossing cultural boundaries. And since culture is most often rooted in socio-political beliefs, economy, laws, regulations, |
- | This is why there are 2 separate " | + | Understanding the influence of //cultural relativism// on the authors helps explain |
- | - [[https://committee.iso.org/files/live/ | + | |
- | - [[https:// | + | |
- | Unfortunately, | + | < |
+ | NOTE 2 Understanding the external context can be facilitated by considering issues arising from legal, technological, | ||
+ | NOTE 3 Understanding the internal context can be facilitated by considering issues related to __values, culture__, knowledge and performance of the organization. \\ | ||
+ | </ | ||
- | And there is a 3rd official " | + | For example, when reading ISO 9001:2015 & AS 9100:2016, sec. 4.2 “//Understanding the needs and expectations of interested parties//”, the interpretation varies depending upon whether the country is communist, socialist (i.e., closed or restricted economies) or a free society with a free market economy. |
- | + | ||
- | When reading ISO 9001:2015 & AS 9100:2016, sec. 4.2 “Understanding the needs and expectations of interested parties”, the interpretation varies depending upon whether the country is communist, socialist (i.e., closed or restricted economies) or a free society with a free market economy. | + | |
This accounts for the following definition being completely incongruent with businesses operating in a free society with a free-market economy (the “Example” immediately below the definition was added by TC 176 to the definition provided in " | This accounts for the following definition being completely incongruent with businesses operating in a free society with a free-market economy (the “Example” immediately below the definition was added by TC 176 to the definition provided in " | ||
- | ---- | + | < |
- | + | ||
- | //ISO 9000:2015, sec. 3.2.3: \\ | + | |
interested party / stakeholder \\ | interested party / stakeholder \\ | ||
person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity \\ | person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity \\ | ||
\\ | \\ | ||
- | EXAMPLE Customers, owners, **people in an organization, | + | EXAMPLE Customers, owners, **people in an organization, |
- | \\ | + | </ |
- | ---- | + | |
- | In China, where more than ⅓ of all ISO 9001:2015 certifications have been issued, the “Context of the Organization” and its relationship with “Interested Parties / Stakeholders” has a very different meaning than in the USA! | + | In China, where more than a third of all ISO 9001:2015 certifications have been issued, the “//Context of the Organization//” and its relationship with “//Interested Parties / Stakeholders//” has a very different meaning than in the USA! |
{{ : | {{ : | ||
- | Fortunately, | + | Fortunately, |
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Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, | Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, | ||
a. the interested parties that are **relevant to the quality management system**; \\ | a. the interested parties that are **relevant to the quality management system**; \\ | ||
- | b. the requirements of these interested parties that are **relevant to the quality management system**. \\ | + | b. the **requirements of these interested parties** that are **relevant to the quality management system**. \\ |
- | The organization shall monitor and review information about these interested parties and their relevant requirements.// | + | The organization shall monitor and review information about these interested parties and their **relevant requirements**.// \\ |
\\ | \\ | ||
ISO 9001:2015, Annex A.3 further clarifies this limitation stating: \\ | ISO 9001:2015, Annex A.3 further clarifies this limitation stating: \\ | ||
“//There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.// | “//There is no requirement in this International Standard for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.// | ||
\\ | \\ | ||
- | Consequently, | + | Consequently, |
\\ | \\ | ||
+ | Some companies have identified their own // | ||
+ | \\ | ||
+ | An example of valid "// | ||
+ | |||
+ | ^ Interested Party ^ Requirement(s) | ||
+ | | Customers | ||
+ | | Transportation Security Administration (TSA) | Defined in the [[https:// | ||
+ | | Port Facilities | ||
+ | | Vessel owners/ | ||
+ | | Barge owners/ | ||
===== Additional AS 9100:2016 (Rev. D) Requirement ===== | ===== Additional AS 9100:2016 (Rev. D) Requirement ===== | ||
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- | This requirement is typically interpreted as the " | + | This requirement is typically interpreted as the "//general description//" consisting of the identity of the "//interested party//" and their requirements (Ref. AS 9100:2016, sec. 4.2). |
- | An example of " | + | An example of "//Interested Parties//" for a defense contractor might include: |
^ Interested Party ^ Requirement(s) | ^ Interested Party ^ Requirement(s) | ||
| Customers | | Customers | ||
- | | U.S. Department of State | Defined in the [[https:// | + | | U.S. Department of State | Defined in the [[https:// |
| U.S. Department of Defense | | U.S. Department of Defense | ||
\\ | \\ | ||
- | \\ | ||
- | An example of " | ||
- | ^ Interested Party ^ Requirement(s) | ||
- | | Customers | ||
- | | Transportation Security Administration (TSA) | Defined in the [[https:// | ||
- | | Port Facilities | ||
- | | Vessel owners / captains | ||
- | | Barge owners / captains | ||
- | \\ | ||
- | \\ |