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--- articles:customer_satisfaction_a_fallacy [2022/05/09 09:54] – [Customer Satisfaction: Do customers "really" know what they want?] rrandall
+++ articles:customer_satisfaction_a_fallacy [2022/05/09 09:56] – [Customer Satisfaction: Do customers "really" know what they want?] rrandall
@@ Line 24: / Line 24: @@
 According to one popular gun store owner, in 2020 the most popular handgun brand sold was [[https://us.glock.com/en|Glock]]. The most returned handgun was... a Glock. When questioned about the return, customers stated that the Glock brand had been recommended by a friend who owned one. And the reason for the return was that the customer didn't realize that the gun didn't have a "Safety". \\
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-Experienced gun owners understand that in a defensive situation, the defender is always at a disadvantage by being forced into a reactive mode. And that survival may depend upon both decisions and actions that must be made within milliseconds. In order to reduce a few milliseconds from their reaction time, a defensive firearm owner will often opt for a handgun without a "Safety".
+Experienced gun owners understand that in a defensive situation, the defender is always at a disadvantage by being forced into a reactive mode. And that survival may depend upon both decisions and actions that must be made within milliseconds. In order to reduce a few milliseconds from their reaction time, a defensive firearm owner will often opt for a handgun without a "Safety". The "key" word here is "experienced".
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