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articles:how_to_appeal_nonconformance [2020/05/19 09:43] – [How to Appeal a Non-conformance] rrandall | articles:how_to_appeal_nonconformance [2020/11/10 13:47] – [How to Appeal a Non-conformance] rrandall |
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k) audit findings (see 9.4.5), reference to evidence and conclusions, __consistent with the requirements__ of the type of audit;</blockquote> | k) audit findings (see 9.4.5), reference to evidence and conclusions, __consistent with the requirements__ of the type of audit;</blockquote> |
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Unfortunately, //some// AS 9100 CBs may actually be promoting the issuance of invalid nonconformities. While I have no first-hand knowledge of this, I've "heard" that at least one major CB has established a "quota" for each auditor to issue at least 1 nonconformity per audit day. The source of this is “likely” [[https://www.sae.org/standards/content/as9104/3/|AS9104/3:2007, "Requirements for Aerospace Auditor Competency and Training Courses"]], sec. 8.2.1a. The section reads: | Unfortunately, //some// AS 9100 CBs may actually be promoting the issuance of invalid nonconformities. While I have no first-hand knowledge of this, I've "heard" that two major CBs have established a "quota" for each auditor to issue at least 1 nonconformity per audit day. The source of this is “likely” [[https://www.sae.org/standards/content/as9104/3/|AS9104/3:2007, "Requirements for Aerospace Auditor Competency and Training Courses"]], sec. 8.2.1a. The section reads: |
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<blockquote>8.2 Auditor Performance Criteria and Parameters \\ | <blockquote>8.2 Auditor Performance Criteria and Parameters \\ |
===== Preparing for an Appeal ===== | ===== Preparing for an Appeal ===== |
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Every accredited CB is required to have an appeals process (as specified in ISO 17021-1:2015, section. 9.7, "Appeals"). However, they’re not required to post their appeals process on their web site or make it easy to find. You may need to phone or e-mail your registrar to appeal an invalid nonconformity. | Every accredited CB is required to have an appeals process (as specified in ISO 17021-1:2015, section. 9.7, "Appeals"). However, they’re not required to post their appeals process on their web site or make it easy to find. You may need to phone or e-mail your CB to appeal an invalid nonconformity. |
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ISO 17021-1:2015 states: | ISO 17021-1:2015 states: |
<blockquote>9.7.4 The appeals-handling process shall include at least the following elements and methods: \\ | <blockquote>9.7.4 The appeals-handling process shall include at least the following elements and methods: \\ |
a) an outline ofthe process for receiving, validating and investigating the appeal, and for deciding what | a) an outline of the process for receiving, validating and investigating the appeal, and for deciding what |
actions need to be taken in response to it, taking into account the results of previous similar appeals; \\ | actions need to be taken in response to it, taking into account the results of previous similar appeals; \\ |
b) tracking and recording appeals, including actions undertaken to resolve them; \\ | b) tracking and recording appeals, including actions undertaken to resolve them; \\ |