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articles:pbs_rp_program [2023/02/11 14:34] rrandallarticles:pbs_rp_program [2023/05/15 09:56] (current) rrandall
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 Existing AS9100 Registered companies have the option to apply for the "Performance-based Surveillance/Recertification Process" (Described in [[https://www.sae.org/standards/content/as9104/1a/|SAE AS9104/1A]], "Appendix D"). This option allows for a 33% Reduction in the Audit Duration (Maximum of 50%). The criteria for this option are defined in AS9104/1A, "//Table D.1 - Performance-based Surveillance/Recertification Process Requirements//" Existing AS9100 Registered companies have the option to apply for the "Performance-based Surveillance/Recertification Process" (Described in [[https://www.sae.org/standards/content/as9104/1a/|SAE AS9104/1A]], "Appendix D"). This option allows for a 33% Reduction in the Audit Duration (Maximum of 50%). The criteria for this option are defined in AS9104/1A, "//Table D.1 - Performance-based Surveillance/Recertification Process Requirements//"
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 +<WRAP center round important 80%>
 +As of May 2023 I've learned that ANAB has added requirements that will make compliance with the PBS/RP virtually impossible. And several CBs are already discouraging companies from opting into this program.
 +</WRAP>
  
 ^  Table D.1 - Performance based surveillance/recertification process qualification  ^ ^  Table D.1 - Performance based surveillance/recertification process qualification  ^
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 <WRAP center round info 80%> <WRAP center round info 80%>
-I asked an AS9104/1A committee member "how" the AS9100 Auditors would be determining compliance with ISO 19011. His response was "//Based on our conversations within the writing team, the __intent__ of that standard is what they are going for.//(sic) However, he also noted that "//the IAQG could always come out with a clear ruling//(sic) at a later date.+I asked an AS9104/1A committee member "how" the AS9100 Auditors would be determining compliance with ISO 19011. His response was that the word "shouldmust be read as "shall".
 </WRAP> </WRAP>
  
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 H. Meeting customer satisfaction metrics (established by the company), must be based upon customer-provided data. Due to the subjective nature of "Customer-Satisfaction Surveys" (e.g., [[https://www.typeform.com/|TypeForm]]), I generally discourage their use. However, in order to satisfy this requirement, there may not be sufficient alternative options. If a company does utilize these types of surveys, then I suggest that the surveys and resulting data be handled through the Marketing function rather than the Quality function (because Quality Professionals have little or no training in the development and use of these types of surveys). H. Meeting customer satisfaction metrics (established by the company), must be based upon customer-provided data. Due to the subjective nature of "Customer-Satisfaction Surveys" (e.g., [[https://www.typeform.com/|TypeForm]]), I generally discourage their use. However, in order to satisfy this requirement, there may not be sufficient alternative options. If a company does utilize these types of surveys, then I suggest that the surveys and resulting data be handled through the Marketing function rather than the Quality function (because Quality Professionals have little or no training in the development and use of these types of surveys).
  
-A better alternative is "Supplier Scorecards" provided by larger aerospace customers (e.g., Boeing, Lockheed, Raytheon) or [[https://www.cpars.gov/|CPARs (Contractor Performance Assessment Reporting System)]]provided by government customers. However, these are not always available.+A better alternative is "Supplier Scorecards" provided by larger aerospace customers (e.g., Boeing, Lockheed, Raytheon) or [[https://www.cpars.gov/|CPARs (Contractor Performance Assessment Reporting System)]] provided by government customers. However, these are not always available.
  
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