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articles:qms_vs_iso9001_cert_mgmnt_system [2023/05/15 10:12] – [But our customers demand we hold a QMS Certification...] rrandall | articles:qms_vs_iso9001_cert_mgmnt_system [2023/05/26 17:50] – [How a QMS is different from a "Certified Management System"] rrandall | ||
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- | ====== How a QMS is different from a " | + | ====== How a QMS is different from a " |
- | EVERY company in a free market economy has a QMS (Quality Management System). Whether formal or informal and regardless of the degree to which it is documented, it exists because management views it as adding value. This QMS likely existed prior to the company ever becoming aware of ISO 9001. We know this because if the company didn’t have any sort of QMS, customers would take their business to competitors and it would (eventually) cease to exist! I'll refer to this QMS as the " | + | EVERY company in a free market economy has a QMS (Quality Management System). Whether formal or informal and regardless of the degree to which it is documented, it exists because management views it as adding value. This QMS likely existed prior to the company ever becoming aware of ISO 9001 (or AS9100). We know this because if the company didn’t have any sort of QMS, customers would take their business to competitors and it would (eventually) cease to exist! I'll refer to this QMS as the " |
A " | A " | ||
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* Market to customers who perceive value in the "QMS Certification" | * Market to customers who perceive value in the "QMS Certification" | ||
- | While there is a significant overlap between | + | While these two systems |
+ | {{ : | ||
Here are some indicators that this dual system is in place: | Here are some indicators that this dual system is in place: | ||
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Whether ISO 9001, AS91xx, or any other QMS Standard improves your " | Whether ISO 9001, AS91xx, or any other QMS Standard improves your " | ||
- | Companies with very mature and sophisticated quality management systems (e.g., using Lean Six Sigma & TRIZ) would not benefit at all from implementing ISO 9001 or AS9100. In fact, ISO 9001, AS9100, and many other QMS Standards actually promote some [[how_iso_perpetuates_flawed_concepts|flawed, | + | Companies with very mature and sophisticated quality management systems (e.g., using Lean Six Sigma & TRIZ) would not benefit at all from implementing ISO 9001 or AS9100. In fact, ISO 9001, AS9100, and many other QMS Standards actually promote |
==== But our customers demand we hold a QMS Certification... ==== | ==== But our customers demand we hold a QMS Certification... ==== | ||
- | When companies have a sophisticated QMS, and customers demand that they also hold a QMS Certification, | + | When companies have a sophisticated QMS, and customers demand that they also hold a QMS Certification, |
- | + | ||
- | The company must have personnel who are able to: | + | |
- Effectively defend & justify its interpretation and application of the standard; and | - Effectively defend & justify its interpretation and application of the standard; and | ||
- Educate the external auditor(s) as to " | - Educate the external auditor(s) as to " | ||
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=== Auditor Competence === | === Auditor Competence === | ||
- | Since ISO 9001: | + | ISO 9001: |
Case-in-point, | Case-in-point, | ||
- | I've witnessed multiple Auditors complain and even issue nonconformities simply because they did not understand the logic of how the company had interpreted and applied the standard. While these invalid nonconformities should be appealed, far too many companies lack the personnel with the knowledge, skills, and ability to submit a proper [[articles: | + | I've witnessed multiple Auditors complain and even issue nonconformities simply because they did not understand the logic of how the company had interpreted and applied the standard. While these invalid nonconformities should be appealed, far too many companies lack personnel with the knowledge, skills, and ability to submit a proper [[articles: |
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