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--- articles:qms_vs_iso9001_cert_mgmnt_system [2023/05/25 18:22] – [But our customers demand we hold a QMS Certification...] rrandall
+++ articles:qms_vs_iso9001_cert_mgmnt_system [2023/12/08 08:09] (current) – [But our customers demand we hold a QMS Certification...] rrandall
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 ====== How a QMS is different from a "Certified Management System" ======
-EVERY company in a free market economy has a QMS (Quality Management System). Whether formal or informal and regardless of the degree to which it is documented, it exists because management views it as adding value. This QMS likely existed prior to the company ever becoming aware of ISO 9001. We know this because if the company didn’t have any sort of QMS, customers would take their business to competitors and it would (eventually) cease to exist! I'll refer to this QMS as the "__actual__" QMS.
+EVERY company in a free market economy has a QMS (Quality Management System). Whether formal or informal and regardless of the degree to which it is documented, it exists because management views it as adding value. This QMS likely existed prior to the company ever becoming aware of ISO 9001 (or AS9100). We know this because if the company didn’t have any sort of QMS, customers would take their business to competitors and it would (eventually) cease to exist! I'll refer to this QMS as the "__actual__" QMS.
 A "Certification Management System" (usually maintained by one or two key people) is developed, implemented, and maintained for the sole purpose of obtaining and retaining QMS Certification from an accredited Certification Body (CB). The value in obtaining a QMS Certification is to:
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   * Market to customers who perceive value in the "QMS Certification".
-While there is a significant overlap between these two systems, the "actual" QMS operates independently of any "QMS Certification" status.
+While these two systems overlap, the "actual" QMS operates independently of any "QMS Certification" status. The primary difference between these systems is that the "__actual__" QMS is "Customer Focused" while the "Quality Certification Management System" is "Auditor Focused".
+{{ :articles:qms_vs_qcms_venn_diagram-transp.png?direct&400|}}
 Here are some indicators that this dual system is in place:
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 === Auditor Competence ===
-ISO 9001:2015 was designed to be both simple (entry-level) and generic. However, many of the ISO 9001 & AS91xx auditors still rely on outdated information for the purpose of interpreting the standard. While these ISO 9001 & AS91xx Auditors may have been extremely competent 30 or 40 years ago, they are often ill-equipped to interpret and apply the requirements of ISO 9001 & AS91xx to a company that has implemented more modern concepts... such as Lean Six Sigma. And the vast majority of these Auditors have never even heard of [[https://www.amazon.com/Apollo-Root-Cause-Analysis-Thinking-dp-1883677114/dp/1883677114/|Apollo Root Causes Analysis]] or [[https://triz.org/|TRIZ]].
+ISO 9001:2015 was designed to be both simple (entry-level) and generic. However, many of the ISO 9001 & AS91xx auditors still rely on outdated information to interpret the standard. While these ISO 9001 & AS91xx Auditors may have been extremely competent 30 or 40 years ago, they are often ill-equipped to interpret and apply the requirements of ISO 9001 & AS91xx to a company that has implemented more modern concepts... such as Lean Six Sigma. And the vast majority of these Auditors have never even heard of [[https://www.amazon.com/Apollo-Root-Cause-Analysis-Thinking-dp-1883677114/dp/1883677114/|Apollo Root Causes Analysis]] or [[https://triz.org/|TRIZ]].
-Case-in-point, I heard one experienced Aerospace Auditor state: "//I don't care how much Lean Six Sigma a company has, it's not going to make them a better company.//" This is an appalling level of Auditor incompetence in the quality profession.
+Case-in-point, I heard one experienced Aerospace Auditor state: "//I don't care how much Lean Six Sigma a company has, it's not going to make them a better company.//" This is an appalling level of Auditor knowledge in current quality tools and techniques.
-I've witnessed multiple Auditors complain and even issue nonconformities simply because they did not understand the logic of how the company had interpreted and applied the standard. While these invalid nonconformities should be appealed, far too many companies lack personnel with the knowledge, skills, and ability to submit a proper [[articles:how_to_appeal_nonconformance|appeal]] to the CB.
+I've witnessed multiple Auditors complain, and even issue nonconformities, simply because they did not understand the logic of how the company had interpreted and applied the standard. While these invalid nonconformities should be appealed, far too many companies lack personnel with the knowledge, skills, and ability to submit a proper [[articles:how_to_appeal_nonconformance|appeal]] to the CB.
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