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articles:whac-a-mole [2019/05/29 10:18] – [Corrective Action... and "Whac-A-Mole"] rrandall | articles:whac-a-mole [2019/05/29 10:19] – [Corrective Action... and "Whac-A-Mole"] rrandall |
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While "Corrective Action" is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "Common Cause" vs "Special Cause" variation in a process. | While "Corrective Action" is an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of "Common Cause" vs "Special Cause" variation in a process. |
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These concepts were first described by Walter A. Shewhart in his 1931 book, "Economic control of quality of manufactured product". And promoted by the Western Electric Company its 1956 book, "Introduction to Statistical Quality Control handbook" (1 ed.). Later, these concepts were popularized by W. Edwards Deming in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//". Unfortunately, there are still many quality professionals who remain oblivious to these concepts! | These concepts were first described by Walter A. Shewhart in his 1931 book, "//Economic control of quality of manufactured produc//t". And promoted by the Western Electric Company in its 1956 book, "//Introduction to Statistical Quality Control handbook//" (1 ed.). Later, these concepts were popularized by W. Edwards Deming in his 1982 book, "//Out of the Crisis: Quality, Productivity and Competitive Position//". Unfortunately, there are still many quality professionals who remain oblivious to these concepts! |
===== Common Cause vs Special Cause Variation ===== | ===== Common Cause vs Special Cause Variation ===== |
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