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--- services:quality_management_support_services [2024/01/16 14:18] – [What We Do...] rrandall
+++ services:quality_management_support_services [2024/04/27 14:24] (current) – [What We Do...] rrandall
@@ Line 1: / Line 1: @@
 ====== What We Do... ======
 {{keywords>ISO 9001 Certification,AS9100 Certification,AS9120 Certification}}
-We provide part-time, contracted "Quality Specialists" who manage every aspect of your [[https://www.iso.org/standard/62085.html|ISO 9001]], [[https://www.sae.org/standards/content/as9100/|AS9100]], or [[https://www.sae.org/standards/content/as9120/|AS9120]] implementation, including interacting with the Certification Body (CB). We can do this because, unlike consultants who simply provide suggestions or recommendations, we actively become integral members of your team. \\
+We provide part-time, contracted "Quality Specialists" who manage every aspect of your [[https://www.iso.org/standard/62085.html|ISO 9001]], [[https://www.sae.org/standards/content/as9100/|AS9100]], [[https://www.sae.org/standards/content/as9120/|AS9120]], [[https://www.iso.org/standard/59752.html|ISO 13485]], and/or [[https://www.iso.org/standard/27001|ISO 27001]] implementation, including interacting with the Certification Body (CB). We can do this because, unlike consultants who simply provide suggestions or recommendations, we actively become integral members of __your__ team. \\
 {{ :services:rubber-stamp-1610x1105.png?nolink&320|Image obtained from https://pixabay.com/illustrations/rubber-stamp-certificate-certified-5392963/}}
-As a member of __your__ team we...
+As a member of your team we...
   * develop and maintain all the required documentation (procedures, flowcharts, forms),
+  * ensure that all of the required records are being correctly generated and retained,
   * ensure that your employees are aware of any new requirements in their area,
   * prepare your employees on how to answer questions from the auditor,
@@ Line 22: / Line 23: @@
 Our team will be with you every step of the way. Depending on your needs, our team provides on-site and/or remote/virtual support services.
-<wrap em>100% of our clients achieve certification on their first attempt.</wrap>
+<WRAP round box><WRAP em><WRAP centeralign> 100% of our clients achieve certification on their first attempt.</WRAP></WRAP></WRAP>
-==== After your Certified... ====
-Using a "hands-on" approach, [[:richard_randall_bio|Richard Randall]] and his team manages __every__ aspect of:
-  * developing & implementing your Quality Management System (QMS),
-  * preparing your employees for the audit,
-  * coordinating with an accredited Certification Body (CB) to ensure that your company quickly and efficiently achieves ISO 9001, AS9100, or AS9120 certification, and
-  * hosting the audit as a member of __your__ team.
-Our team will be with you every step of the way... providing you with “__peace of mind__” that the certification will be obtained quickly and efficiently (typically ready for an audit within 8 – 12 weeks).
+==== After you're Certified... ====
 Once your company is certified (or if your company is already certified) we can support your company in //maintaining// that certification by:
   * planning and performing the required internal quality audits,
@@ Line 38: / Line 31: @@
   * hosting the certification audits as your Quality Specialist.
-Depending on your needs, our "Quality Specialists" provide both on-site and remote/virtual support services. \\
+We provide you with “peace of mind” that your QMS (Quality Management System) certification will be consistently maintained for as long as needed. We’ll be with you now and into the future. When a standard is revised, our team will make the required changes to the QMS for your business to stay in compliance.
+===== Our Value Proposition =====
+{{ :services:20_percent_pie_chart_transparent.png?nolink&200|}}
+According to [[https://www.payscale.com/research/US/Job=Quality_Assurance_(QA)_Director/Salary|PayScale.com]] (12/23), a Quality Assurance Director in the United States earns an //average// base salary of $120,815 (without considering FICA tax (7.65% of Salary – approx. $9,140) + benefits). The high end of this salary range is $170k ($184k after Bonuses and profit Sharing). With every member of my team having over a decade of direct experience in quality and the certification process, each would easily qualify for the high end of this scale.
+Due to their extensive knowledge, skills, and experience, our team members can accomplish QMS implementation and take your company through the certification process with __far greater efficiency and speed__ at only a fraction (typically less than 20%) of what a full-time, premium Quality Assurance Director would cost your business.
+Our service brings the expertise of these premium quality professionals within reach of small and medium-sized companies that simply cannot justify the expense of a full-time, experienced Quality Assurance Director.
-We provide you with “peace of mind” that the required [[articles:qms_vs_iso9001_cert_mgmnt_system|QMS certifications]] will be obtained and consistently maintained for as long as needed. We’ll be with you now and into the future. When a standard is revised, our team will make the required changes for your business to stay in compliance.
+Also, much of the QMS development can be performed __remotely/virtually__.
+<WRAP center round tip 80%>
+For AS91xx ✈️ companies, we may be able to achieve greater savings by implementing all of the requirements to obtain a low overall “risk rating” under the “[[articles:ocap|Organization Certification Analysis Process (OCAP)]]”.</WRAP>
+==== The DIY Trap ====
-===== Our Value Proposition =====
+Many micro (≤10 employees) and small (11-50 employees) companies underestimate the work required to implement ISO 9001 / AS9100 or AS9120 and try to save money by utilizing existing personnel with little or no knowledge, skills, and experience in these standards or the certification process. This leads to lengthy and inefficient implementations... which overburdens these employees whose primary job experiences a loss in efficiency. Managers often respond to this by hiring a consultant... who trains the employee. However, due to the consultant "assisting" rather than taking ownership of developing and implementing the QMS, the time delays are extended... leading to further loss of potential contracts.
-According to [[https://www.payscale.com/research/US/Job=Quality_Assurance_(QA)_Director/Salary|PayScale.com]] (12/23), a Quality Assurance Director in the United States earns an //average// base salary of $120,815 (without considering FICA tax (7.65% of Salary – approx. $9,140) + benefits). The high end of this salary range is $170k ($184k after Bonuses and profit Sharing). With every member of my team having over a decade of direct experience in quality and the certification process, each would qualify for the high end of this scale.
+As these employees are attempting to learn about the standards and struggle to implement them, the business is losing potential contracts... ultimately leading to an extremely expensive implementation (costing them more in the long run).
-Most micro (≤10 employees) and small (11-50 employees) companies only need a part-time Quality professional to develop, implement, and oversee the QMS along with achieving and maintaining their QMS Certification. So rather than over-burden existing employees (possessing little or no quality experience) with those added responsibilities OR hiring a Consultant to train & guide your staff through the unfamiliar process of achieving QMS Certification, it makes sense to outsource these tasks to an experienced Quality Manager / Specialist on an as-needed basis… until a full-time Quality Assurance professional can be justified.
 {{ :puzzle-no-background-md.png?nolink&200|Public Domain Image. Obtained from http://www.clker.com/clipart-puzzle-no-background.html}}
-Due to their extensive knowledge, skills, and experience, our team members can accomplish QMS implementation and certification with __far greater efficiency and speed__ at only a fraction of what a full-time Quality Assurance Director would cost your business. Also, much of the QMS development can be performed __remotely/virtually__.
+While medium-sized companies (51-500 employees) typically have a formal QMS in place, they often lack personnel with the knowledge, skills, and experience to efficiently manage the QMS "Certification Process". This leads to Quality personnel sacrificing time from their day-to-day activities (and your customers) to learn about the standard(s) and the certification process (often learned through trial and error). Once the Certification is achieved, the existing Quality staff will continue to be distracted from their day-to-day activities when preparing for the annual 3rd Party Audits.
-While medium-sized companies 51-500 employees) typically have a formal QMS in place, they often lack personnel with the knowledge, skills, and experience to efficiently manage the QMS Certification Process. Contracting us to provide a part-time Quality Specialist to manage your QMS Certification process allows your existing Quality staff to stay focused on their day-to-day activities (and your customers) without the annual distraction of preparing for and hosting 3rd Party Audits.
-<WRAP center round tip 80%>
-For AS91xx ✈️ companies, we may be able to achieve greater savings by implementing all of the requirements to obtain a low overall “risk rating” under the “[[articles:ocap|Organization Certification Analysis Process (OCAP)]]” requirements.</WRAP>
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